Information
The company HOTEL SINGER s.r.o., with its registered office at Ludvíkov 65, 793 26 Ludvíkov, IČO: 11850035, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 87044.
These conditions govern the mutual rights and obligations arising in connection with or on the basis of a contract concluded between the hotel and another person. These conditions therefore apply generally to all hotel guests and agencies with which no written contract on the provision of services has been concluded.
"A reservation may be changed or cancelled free of charge 7 days before the date of arrival." If a reservation is changed or cancelled less than 7 days before the date of arrival, the hotel will charge a cancellation fee of 50% of the price of the entire reservation. If a reservation is cancelled or changed less than one day before arrival, the hotel will charge a cancellation fee of 100% of the price of the entire reservation. If you do not cancel the reservation and do not arrive at the hotel at all, the hotel will charge a cancellation fee of 100% of the price of the entire reservation.
"For reservations during the Christmas holiday period from 26 December 2025 to 1 January 2026, the maximum number of days for a free change or cancellation of the reservation is 14 days before the date of arrival." The other conditions for this period remain unchanged.
A contract may be concluded between the hotel and the customer/client, the subject of which is the accommodation provider's obligation to issue the customer with a gift voucher for accommodation and other services associated with accommodation, and the customer's/client's obligation to pay the agreed price for the gift voucher. The customer may transfer the gift voucher to any third party.
"To use the hotel services, the holder of the gift voucher is obliged to present the gift voucher in physical form." Upon presentation of the gift voucher, the accommodation provider will provide either the specific services stated on the voucher (a service voucher), or services to the value stated on the voucher, or the value of the voucher will be credited against the total price of the services ordered by the voucher holder (a value voucher).
"A value voucher can be used for all hotel services (wellness & spa, accommodation, meals, etc.)." The voucher can be used only at the accommodation provider. Vouchers can be purchased by online payment on the website www.hotelsinger.cz or in person, in cash or by card, at the hotel reception.
"A gift voucher is valid only within the time period stated on it." The voucher holder has no right to the provision of services after the date stated on the voucher. "A gift voucher cannot be returned and the purchase price cannot be claimed back." Any unused amount of a gift voucher is non-refundable. A service voucher can be used only once, within a single order.
In the email confirming your reservation, you received all the details on how to correctly cancel the reservation.
"Before confirming your reservation, please read carefully the general terms and conditions of the reservation system shown at the bottom of the reservation window." To confirm the reservation, consent to these conditions must be expressed.
By submitting your order, you consent to the processing of your personal data and the receipt of marketing materials. You may withdraw this consent at any time.
"Cookies are small amounts of data that our servers send to your computer and which enable better use of our servers and the adaptation of their content to your needs."
Almost every website in the world uses cookies. Cookies enhance the user-friendliness of a repeatedly visited website, and are therefore useful to you. If you use the same computer and the same internet browser to visit our website, cookies help your computer to remember the pages you have visited and your page settings.
Through our website, cookies of the operators of advertising systems that are run on our pages may also be stored on your computer. As part of remarketing, our company also uses Google systems. We use remarketing data solely to segment visitors in order to deliver more relevant advertising messages. The segments are created on the basis of several general patterns of visitor behaviour.
Standard web browsers (Safari, Internet Explorer, Firefox, Google Chrome, etc.) support the management of cookies. Within the browser settings, you can manually delete individual cookies, block them or completely prohibit their use; they can also be blocked or allowed only for individual websites. For more detailed information, please use your browser's help. If your browser has the use of cookies enabled, we will assume that you consent to the use of standard cookies by our servers.
"We do not use cookies for purposes other than purely technical ones, we do not combine the data obtained through them with any other data, and we work with cookies in such a way that they do not make it possible to identify specific persons."
There are temporary cookies and permanent cookies. Temporary ones are stored on your computer only until the browser is closed. Temporary cookies make it possible to retain information when moving from one web page to another and eliminate the need to repeatedly enter certain data. Permanent cookies help to identify your computer when you visit our website again, but do not make it possible to identify you personally in any way. Permanent cookies make it possible to adapt our pages to your interests, but we cannot identify you personally in any way and we store the relevant data completely anonymously and do not combine it with any other data.
This page uses the Google Analytics service provided by Google, Inc. (hereinafter "Google"). The Google Analytics service uses cookies. Information about the use of the page, together with the content of the cookie, will be transmitted by Google and stored on servers in the United States. Google will use this information for the purpose of evaluating the use of the page and creating reports on its activity, intended for its operator, and for providing other services relating to activity on the page and the use of the internet in general. Google may also provide this information to third parties if required by law or if such third parties process this information for Google.
The Google Analytics service is extended with related advertising functions provided by Google, namely: Display Network impression reporting, remarketing (showing ads on the display network based on viewed products), advanced demographic reports (reporting anonymous demographic data).
If you do not wish to provide anonymous data about your use of the website to the Google Analytics service, you can use the plugin provided by Google. After installing it into your browser and activating it, data will no longer be sent.
You will find more information about the processing and use of data in Google's terms and conditions.
The controller of personal data is the company HOTEL SINGER s.r.o., which uses this reservation service and handles the data of the customers making reservations.
The processor of personal data is the company Bookolo system s.r.o., which, through the Booking Engine application, processes reservations and provides the data to the controller.
The data subject is a natural person who has provided the controller with their personal data on the basis of a lease agreement, a purchase agreement, a service agreement or another contract concluded with the controller, or on the basis of consent to the processing of personal data within the registration to receive news (newsletters) sent by the controller. The data subject may also be a natural person whose personal data the controller obtained from other lawful sources.
The controller processes personal data to the extent in which they are provided to it by the data subjects, or to the extent in which the controller obtains them from other lawful sources. This concerns: first name, surname, date of birth, residence, place of business, identification number, payment card number, tax identification number, email, telephone, signature.
The controller processes the personal data of data subjects for the purpose of performing the contract concluded between the data subject and the controller, in the form of electronic means of distance communication or in written form, fulfilling legal obligations and for the purpose of direct marketing (i.e. offering the controller's products and services), including the sending of commercial communications within the meaning of Act No. 480/2004 Coll., on certain information society services.
The controller sends commercial communications only if the data subject has registered to receive news (newsletters) or if the controller obtained the details of the data subject's electronic contact in connection with the sale of its products or services. The data subject has the option to unsubscribe from receiving news (newsletters) in a simple manner and free of charge.
"The controller takes care to protect the privacy of data subjects, and therefore processes only personal data that are strictly necessary for the stated purposes of processing."
The legal basis for processing carried out for the purpose of direct marketing is the consent of data subjects to the processing of personal data (subscription to newsletters) or the legitimate interest of the controller (obtaining an electronic contact in connection with the sale of the controller's product or service pursuant to Act No. 480/2004 Coll.).
In other cases, the legal basis for processing is the performance of a contract, the protection of the controller's legitimate interests (protection of property, exercise of contractual rights in court proceedings, etc.) and the fulfilment of a legal obligation.
In the case of personal data processed for the purpose of performing a contract, the controller processes the personal data for the duration of the contractual relationship and subsequently for a further 10 years, taking into account the length of the limitation period for compensation for damage or harm. In the case of processing for the purpose of fulfilling a legal obligation, the controller processes the personal data for the period stipulated by the legal regulations. In the case of personal data processed on the basis of the data subject's consent, the controller processes the personal data for a period of 10 years, unless the consent to the processing of personal data is withdrawn before then. This is without prejudice to the controller's obligation to process personal data for the period stipulated by, or in accordance with, the relevant legal regulations.
If the data subject has given the controller consent to the processing of personal data, they may withdraw their voluntarily given consent to the processing of personal data at any time free of charge. The withdrawal of consent is without prejudice to the lawfulness of processing based on the consent given before its withdrawal. The withdrawal of consent also has no effect on the processing of personal data that the controller processes on a legal basis other than consent (i.e. in particular where the processing is necessary for the performance of a contract, a legal obligation or for other reasons set out in the applicable legal regulations).
The controller, and possibly also third parties – recipients who provide appropriate safeguards and whose processing meets the requirements of the applicable legal regulations and ensures adequate protection of the rights of data subjects – have access to the personal data of data subjects.
The laws governing the provision of this reservation system and process are the laws in force in the Czech Republic.
In the event that a consumer dispute arises between the Provider and the User which cannot be resolved by mutual agreement, the Consumer may submit a proposal for the out-of-court resolution of such a dispute to the designated body for the out-of-court resolution of consumer disputes, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Web: https://adr.coi.cz